by Roger » Thu Aug 26, 2010 5:39 am
If I were a manufacturer, I would like to think that the products I sell all work well and have no faults. However nobody is perfect and it would concern me greatly if I discovered that there were some products that were performing less than perfectly and my attitude towards it would be to bring the products back in, inspect them, find the fault and there by continually improve my products to eventually make them the market leader. To ignore issues and bury my head in the sand, while it might make more money since I don't have to worry about warrantee issues - would be business suicide because I am refusing to admit that perhaps there might be a mistake...
Someone famous (I forget who) once said, "If you've never made a mistake, you've never made anything...!
I wish more companies took the attitude above, admitting that mistakes can be made and that products can always be improved, and that sometimes, someone else might actually know better than themselves.
I use the Corona system myself, it works brilliantly for me and I actually import the systems into the country (NZ). However I have had issues with some of the kits I've sold, I just recently had a completely dud DIY kit. Corona have been great, and all I have to do is send back the faulty units and they are replaced no questions asked. For people who buy through me, they don't have to worry about the warranty cost, because that is on me as the supplier - which is what happened in the case of the DIY kit. With most products, if they are cheap and they fail, they buyer either throws them away or just buys another one and the manufacturer is none the wiser that their product is actually failing in the real world - at least this way I can let Corona know, so that they can work on improving their products and manufacturing / QA processes, and they seem very receptive to that.
Note: Were the Spektrum system cheaper, I probably would have opted for that system in my transmitter in the first place, since the system is more widely used and there are many more receiver options available - and I stress cost is the main driving factor here.