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Re: RCTimer
Posted:
Tue Feb 14, 2012 8:33 pm
by Kris
RC Timer Customer Service #1
I've ordered some connectors etc. from RC Timer right about new year and waited for about a month but the shipment never arrived, so I've sent an e-mail asking if they can help with this problem. To make a long story short all I have to do is wait a few more days to make sure that the shipment is actually lost and then they will resend it to me.
This is an example of exceptional service, I will be buying from them again for sure, further more if my lost shipment ever shows-up I will pay them for the replacement that they will be sending out to me.
Re: RCTimer
Posted:
Wed Mar 21, 2012 1:07 am
by Kris
Kris wrote:RC Timer Customer Service #1
I've ordered some connectors etc. from RC Timer right about new year and waited for about a month but the shipment never arrived, so I've sent an e-mail asking if they can help with this problem. To make a long story short all I have to do is wait a few more days to make sure that the shipment is actually lost and then they will resend it to me.
This is an example of exceptional service, I will be buying from them again for sure, further more if my lost shipment ever shows-up I will pay them for the replacement that they will be sending out to me.
So they made good on their promise, replacement order showed-up on my door step on Monday.
Re: RCTimer
Posted:
Wed Mar 21, 2012 2:41 am
by RCModelReviews
Good news. I've not heard any real horror stories about RCTimer but I wish their website was faster.
Re: RCTimer
Posted:
Sat Mar 24, 2012 2:49 am
by Kris
Good news in-did, also I must say that responses to my e-mails were very quick so, positive experience in the end. Also this prompted me to place another order with them.
Re: RCTimer
Posted:
Sat Mar 24, 2012 7:52 pm
by RCModelReviews
I just placed an order with them and it appeared that their system forgot which country I was in so I emailed them *TWICE* to verify that there would actually be a country in the address on the package.
That was four days ago and the package has shipped but I got no response to my emails.
Now we wait to see if it actually turns up or the postal service tries to find a country called Tokoroa
Re: RCTimer
Posted:
Tue Apr 17, 2012 9:38 pm
by Kris
RCModelReviews wrote:I just placed an order with them and it appeared that their system forgot which country I was in so I emailed them *TWICE* to verify that there would actually be a country in the address on the package.
That was four days ago and the package has shipped but I got no response to my emails.
Now we wait to see if it actually turns up or the postal service tries to find a country called Tokoroa
So how did that order turn out? Or are you still waiting for it?
Re: RCTimer
Posted:
Tue Apr 17, 2012 10:07 pm
by RCModelReviews
It arrived okay -- they eventually got back to me and confirmed that the address was correct.
Pretty quick delivery too.
Re: RCTimer
Posted:
Wed Apr 18, 2012 12:19 am
by Kris
That's great, I will be placing an order with them soon again.