Hobbykings customer service suck..
They hold my order a week for no reason, and they put a higher value on custom papers.
The original pick date(with my order no.) was on plane carton inside shipped package and on shipping label outside.
I also see the reply comments from the guy who pick my order that the girl at customer service is asking something strange since the guy answer with: ..................................WHAT??
The whole story, i make a order at hobbyking and in checkout process i miss to mark as gift, this is the start...
Two minutes later i send question to customer service and ask them to make sure the shippment is marked as gift.
Then about 24hlater they send me reply that they will set custom value to 20% ($467-something), but my order was on $336-something...?!? ..i think, are they gone mad?
I reply demanding them to write what i marked in checkout process, and i tell them the only reason i contackted customer service was to make sure the guys packing and labeling shipments to mark as gift..nothing more.
I wait new 24h, then i get reply telling me they will do what i ask, and she appologise for mistake in first post.
Now i think all is ok, but...
3(!) days later i get new opened ticket request from customer service telling me following:
- Sorry for the inconvenience, we checked with warehouse, the invoice for your order must be outside the parcel for your country. Please confirm that so that we can ship your order as soon as possible. Thanks for your understanding. Looking forward to your swift reply.
Now i get really angry, and i reply with a question mark and say i payed for ems shipping for one reason. I also send a copy of all the messages.
About 36h later i get reply:
- Thanks for your information and understanding, we will ship your order as soon as possible and your parcel will be well packet-ed.
Packet-ed? What is packet-ed?
Then a week pass by before my package is shipped.
When it arrive i see that printed value outside is altered with a ball pen to a higher value and the customs papers following shipment was switched with new ones...not the one i got copy of(online) when ordered. Thank you very f... much!
The customer support person i had contact with all time is a blond(maybe this says it all..??
girl called Adrea.
I hope that hobbyking will get their shit together soon and give the customers good produckts at good prices..and good customer service.