RC Model Reviews

After my last order fiasco, GLB offered to refund the cost of the damaged circuit board by way of points -- they also promised that they were improving their systems -- so I figured I'd give them some time and try again later.

Well today I went to make a small purchase to see if they've improved, only to discover that there is no way to redeem the points they refunded me.

So GLB -- still stay WAY CLEAR and I'm getting the feeling this will never change.

I tried to contact them through their website but ended up getting a message from their website that said "Mailer Error: SMTP Error: Data not accepted"

Sigh!

RCModelReviews wrote:After my last order fiasco, GLB offered to refund the cost of the damaged circuit board by way of points -- they also promised that they were improving their systems -- so I figured I'd give them some time and try again later.

Well today I went to make a small purchase to see if they've improved, only to discover that there is no way to redeem the points they refunded me.

So GLB -- still stay WAY CLEAR and I'm getting the feeling this will never change.

I tried to contact them through their website but ended up getting a message from their website that said "Mailer Error: SMTP Error: Data not accepted"

Sigh!

I've seen on other forums Bruce where others have got straight through by using skype. They had tried email and got no where. All were happy with the results using skype. I have had no reason to contact them myself...

The title states my experience with them as well. As a general rule most small Chinese companies do not understand customer service at all!

Thurmond

Well call me a tiger for punishment but last week I placed another small order with them to see how the service is going.

I ordered a couple of 433MHz RF boards that look like they might make a great DIY long-range FPV RC link.

So far, nothing's shipped but they promised it would ship today so we'll wait and see.

You too Bruce? It is always a crap shoot with GoodLuckBuy and DealExtreme but I keep going back for more. I just figure on about a 50% return on investment (50% is junk with serious problems). As an example I bought a Quad Copter Kit for about $130 US and two motors have bad bearings with excessive end play after only three flights.

Thurmond extreem

Didn't ship so I emailed them back.

"out of stock -- wait 4 more days"

Yeah, right!

I have made 10 orders this year and all of them arrived(In Sweden) within 20 days, most within 14 days. Im lucky I guess =)

Well my order has shipped -- fingers crossed and wait for the unboxing when it arrives

oeloe wrote:I have made 10 orders this year and all of them arrived(In Sweden) within 20 days, most within 14 days. Im lucky I guess =)

Perhaps we should send them a platter of Swiss cheese with an order - nothing else seems to work, and I've got NO hope of learning the language! (either )

I had no big issues with goodluckbuy except for a single item that didn't correspond to the product picture/description. A quad controller (the kk multicopter thing) that came with an incompatible programmer. On the product website it shows a good one. Just bought another one elsewhere. The controller board itself was fine anyway.

Yesterday I wasn't able to buy anything from their website. The captcha picture on the website didn't render so I couldn't login, register or checkout my order as a guest. Today all is fine again. They must have missed quite a lot of orders that way.