by Descolada » Thu Nov 03, 2011 1:52 pm
Hi Bruce, thanks for all the content, it's both entertaining and packed full of information. Keep up the great work.
So, HobbyKing.
I placed my first order at the start of the week and then grew more and more despondent as I started to read user experiences with this vendor. The payment was taken instantly but then started the long wait for the 'Status' to change on their site. After a couple of days I started to consider damage limitation and contacted them to ask about their 'cancellation policy'. I got a response, but at no point were they able to discuss such a policy or whether such a thing actually existed.
So here we have a large internet vendor, taking in (I guess) hundreds of orders each day, with a less than stellar reputation (customer services at least) and no sign of a structured, advertised approach to customers wishing to cancel their order.
Now, you could take the view that they had expended valuable time and energy in getting a supply of the item I ordered, but that's not the case, I made sure that the site showed stock of this device before placing an order.
I was also told that, as the item had been picked, the order could not now be cancelled. What a load of cobblers.
To be honest, I am a little concerned about what will arrive, when it arrives. But anyone anticipating doing business with these folks should be aware that they do not have a cancellations policy and will be very resistant should you wish to do so.
As has been said before, "buyer beware".
Regards
Des Colada
[UPDATE]
Hello Everyone.
So, I wanted to post an update to my earlier post re: Hobby King.
It was well over a week before my order status changed. It seemed to be stuck in "Paid, Waiting to be processed" for so long I now doubt that their stock status is remotely accurate and they are in fact operating an "on-demand" system. The order comes in and they send out to whatever factory or supplier they partner with the request for the item. It is this interval that causes the delay in processing an order.
I finally got the information (in a chat session) that the parcel had been sent to HK postal over a week ago and watched closely to make sure it had been sent on it's merry way. Unfortunately I was naive enough to think that once it was on it's way my problems would be over. The parcel arrived in the UK and then spent another week in UK Customs waiting to be inspected. That status changed to "in transit" a couple of days ago but there was no further information and no additional tracking information.
In the meantime I had been reading up on what others had experienced with their purchases and was becoming aware that it was quite common for packages to get hit with an Customs Charge and the packages would not be released until that charge had been paid. I contacted ParcelForce and was infrormed that the item had been held because there was a Customs Charge (an additional £18+) and that I would now have to wait for a letter containing a code that would allow me to pay the additional cost before the package was assigned for delivery.
So now I am waiting for the jolly British Postman to arrive with a letter from ParceForce.
This whole thing has made me determined not to use the HobbyKing people because the experience is just so dire!
However, many in this forum thread have talked of using a different supplier of some sort or another and it would be hugely helpful (to a newbie such as myself) if we could start to list the supplier that might prove to be a viable alternative to HK?
Regards
Des
Last edited by
Descolada on Wed Nov 16, 2011 8:50 pm, edited 1 time in total.