For some months now, I've been trying to get any kind of response from Spektrum or JR about performance issues with the DSM2 system.
I really find it incredible that neither Horizon, nor the New Zealand JR distributor have even bothered to reply to my requests for contact.
Likewise, the NZ Spektrum distributor simply referred me to Horizon.
I would have thought that they would have been only too keen to discuss anything that relates to the performance of their product -- either to correct my misunderstanding of the situation or to take onboard what I may have to offer in respect to improving the performance and reliability of their products.
But no -- total silence is all I've received back.
The only reason I can think of for this complete lack of response is that they have no reasonable answer to my questions and that they'd rather ignore the issues I wish to raise and are simply hoping that I'll go away.
Perhaps they underestimate the traffic that RCModelReviews is now getting (it averaged 8,000 page views per day last month and continues to grow at a surprising rate).
Perhaps they want nothing to do with an independent publisher who is not swayed by the power of advertising dollars and who is therefore less likely to "overlook" deficiencies in any product being tested or reviewed.
Whatever the reason, I find it rather unprofessional and a little disconcerting.
Perhaps RCModelReviews readers would like to ask Horizon directly why they haven't responded at least, to the email I sent in reply to their podcast when the site was mentioned (albeit not by name) and called a "tabloid" -- for even suggesting that there could be issues with their product.
Surely, if they get enough people asking, they'll have to either respond or explain why they refuse to respond -- or leave people wondering what their motive really is.