by Ampair » Wed Aug 18, 2010 10:03 pm
So far the service has been excellent, although the "manual checking" for the first order was a bit unusual. It is unusual in my experience to have a supplier check that the delivery address is in the chosen freight company's standard delivery zone before taking the money, I like that. The extra checking after Paypal has done the deal is also unusual, I don't understand that (yet), but if it stops devious people ripping the system off and adding to the cost of the goods, I am content. In spite of the manual checking for a first order, it was a reasonably speedy process, just four hours from order to despatch with a wide choice of delivery methods.
All told, they seems like a supplier that is customer focussed rather than driven purely by the marketing / bean counter divisions like Hobby xxxx is.